We are very proud of the workmanship of all of our products at SilkFlowersPlus.com. A great deal of thought and craftsmanship goes into every item that we manufacture. However, if you are not completely satisfied with your purchase, you may return the item in the original packaging box to us minus all shipping and restocking charges. You must notify us within 7 days of receipt of your order if you wish to return the product. Credit will be issued upon receipt of the returned merchandise.

SilkFlowersPlus.com will make adjustments for factory defects in workmanship and / or materials. The policy is void if the item has been tampered with or has been misused, abused or not used for the purpose intended. Defective merchandise requires a return authorization and may be obtained by calling 1-800-332-7377 with a description of the defect or by filling out the return authorization form on line.

SHIPPING POLICY

We go to great lengths to make sure that we ship your merchandise by the least expensive and most reliable method of transportation. We will also honor special requests by our customers who have specific needs such as next day shipping, second day shipping or special handling. These options are available at the published rates.

PRICING POLICY

If you are purchasing a product from Silk Flowers Plus you have been guaranteed the lowest prices for that item anywhere. We guarantee you that we will not under sell any item currently being offered to you. We cannot be held accountable for auction houses on the internet, though.

YOU HAVE OUR TRUSTED WORD.

SECURE ORDERING

Rest assured that your on line transactions are 100% secure at Silk Flowers Plus. We are continuously upgrading our software to assure our customers that their information is being protected by state of the art encryption technology. We will only use the highest of standards in this area.

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PURPOSES FOR INFORMATION COLLECTION

We collect information for a variety of reasons. Mainly are reasons are to keep our customers better informed with information such as order status, sale items, and any changes to your account status. We only use this information with your permission.

We do not share, sell, or have third parties administer any information that you may provide us.

Our goal is to better serve you with outstanding customer service.