Q:  If for some reason I am not satisfied with my purchase can I return it?
Q:  Are printed catalogs available?
Q:  How long does it generally take for my order to arrive?
Q:  Can I special order something for a specific event?
Q:  If an item is sold out when will it be replenished?
Q:  Will you send me free samples?
Q:  What do I need to do to open a wholesale account with you?
Q:  Are payment terms available for my purchase such as NET Terms?
Q:  If I need help with a large order or am confused, can I call you for help?

Q:  If for some reason I am not satisfied with my purchase can I return it?
A: Yes, of course, you may return your purchase within 5 days if you are not 100% satisfied. Our number one concern is to keep our customers happy. 

Q:  Are printed catalogs available?
A: For the time being, printed materials on our products are not available. Please continue to check with our website for changes and new items. 

Q:  How long does it generally take for my order to arrive?
A: We ship 99% of orders within 24 hours of being taken. Please refer to our shipping information for the exact number of transit days for your purchase.

Q:  Can I special order something for a specific event?
A:  We encourage our customers to special order items that are neither large quantities, special colors or a design of their own. Allow an extra 60 days for receipt of a special order. Please remember that there are absolutely no returns on special orders.  

Q:  If an item is sold out when will it be replenished?
A: Depending on the item, they will generally be replenished within 30 days. Seasonal items will not be restocked and are sold on a first come first serve basis. New and replenished items will constantly be made available in a timely fashion. 

Q:  Will you send me free samples?
A: We cannot send free samples due to the expense factor involved. We will diligently do our best to make sure that you are aware of what you are purchasing. 

Q:  What do I need to do to open a wholesale account with you?
A: You must have all of the proper documents filled out and returned to our office with a signature via fax (248-549-2080). A copy of a valid Federal ID number or Sales Tax Certificate must accompany your documents. You may find all of this information at  wholesale accounts.

Q:  Are payment terms available for my purchase such as NET Terms?
A: No payment terms are available at this time. All terms are credit card, electronic transfer, check in advance or cash at customer pickup. 

Q:  If I need help with a large order or am confused, can I call you for help?
A: We are at your service to make you happy with your experience with SilkFlowersPlus.com. Whatever we can do for you to help you, the offer is always there or you can just click customer service.

You may reach us by email help@silkflowersplus.com or call us at 1-800-332-7377.